Responsible Gaming
at dbji

At dbji, responsible gaming is not a compliance checkbox — it is a core part of how we operate. Bangladesh has a rapidly growing online gaming audience, and with that growth comes a genuine responsibility to ensure that every player who chooses dbji as their platform is protected, informed, and empowered to make healthy decisions about their gambling habits.

Gambling at dbji — whether you are placing a cricket bet on the BPL or Bangladesh Tigers, spinning a slot reel, playing live casino tables, or enjoying Mahjong Ways 2 — is intended to be a form of entertainment. It should always be a deliberate, affordable, and enjoyable leisure activity, not a source of financial stress, emotional harm, or compulsive behaviour.

dbji's responsible gaming framework is built on four pillars:

• Prevention: Robust age verification, onboarding education, and default deposit limits prevent vulnerable individuals from being harmed before a problem develops.
• Player Empowerment: A full suite of self-management tools — deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — gives every player meaningful control over their own activity.
• Early Intervention: Automated monitoring systems flag accounts showing patterns consistent with problem gambling so that dbji's team can proactively reach out with support.
• Support and Referral: Players who identify that gambling is becoming a problem receive immediate access to our support team and referral guidance at no cost.

dbji operates strictly as an adults-only platform. You must be at least 18 years of age to register for a dbji account, make deposits in BDT, place bets, or play casino games. This rule is absolute and applies to every player in Bangladesh regardless of city — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Age verification at dbji occurs in two stages:

• Registration: You must enter your date of birth when creating your dbji account. Our system automatically blocks registration if the date entered indicates an age below 18.
• KYC Verification: Before your first withdrawal is processed, dbji requires documentary proof of identity — typically a copy of your National Identity Card (NID) or passport — which allows our compliance team to independently confirm your age and identity.

If dbji's compliance team determines at any point that an account is held by a person under the age of 18, the account will be immediately and permanently closed, all activity will be voided, and any deposits will be returned to the original payment method. If you are a parent or guardian in Bangladesh and suspect a minor has used your device or details to access dbji, please contact us immediately at [email protected] so we can investigate and close the account as a priority.

dbji provides a comprehensive set of responsible gaming tools that you can activate, adjust, or deactivate from within your account settings at any time. These tools are designed to put you in control of your own gambling activity and to prevent recreational gambling from escalating into a problem.

Problem gambling can develop gradually and is often not immediately obvious to the person experiencing it. Recognising the early warning signs is an important first step towards getting help. Below are common indicators that gambling may be becoming harmful. If several of these apply to you, we encourage you to use dbji's responsible gaming tools and to reach out to our support team.

Self-exclusion is the most powerful responsible gaming tool available to dbji players. When you activate self-exclusion, you are making a formal request for dbji to block your access to the platform for a defined period. Self-exclusion is appropriate if you feel that gambling is having a negative impact on your life and that a period of enforced absence from the platform would help you regain control.

Self-Exclusion Duration Options:

• 30 days — a short-term break to reassess your gambling habits.
• 3 months — a medium-term exclusion for players who need longer to address their situation.
• 6 months — for players who require an extended period away from gambling.
• 12 months — a full year's exclusion for players with a serious concern.
• Permanent exclusion — for players who wish to close their dbji account indefinitely with no option to reopen.

What Happens When You Self-Exclude:

• Your dbji account is immediately locked. You will not be able to log in for the duration of the exclusion.
• All pending bets that have already been placed will be settled normally; bets placed after the exclusion activation will be voided.
• Your BDT wallet balance will be returned to your registered bKash, Nagad, Rocket, or bank account within 3–5 business days.
• dbji will suppress all marketing communications to you — you will receive no promotional emails, SMS messages, or in-platform notifications during the exclusion period.
• At the end of a time-limited exclusion, your account will not be automatically reactivated. You must actively contact dbji support to reinstate access, and a 48-hour reflection period applies before reinstatement is processed.

How to Request Self-Exclusion:

Honest self-reflection is one of the most effective tools for identifying whether gambling has moved beyond a healthy recreational activity. The questions below are drawn from widely used responsible gambling assessment frameworks. Answer them honestly and privately — no one at dbji sees your responses.

If you or someone you know in Bangladesh is struggling with gambling-related harm, reaching out for help is the most important step you can take. dbji's responsible gaming team is available around the clock. In addition, we encourage players to seek support from independent counselling and mental health organisations.

Gambling harm affects not only the individual player but also their family, friends, and wider community. Whether the concern relates to financial stress, emotional wellbeing, relationship difficulties, or compulsive behaviour, support is available and confidential.

Below are the primary channels through which you can access responsible gaming support in relation to your dbji account, as well as general guidance on finding professional help.

dbji's responsible gaming team is here for you at every stage — whether you need to activate a tool, ask a question, request self-exclusion, or simply want to talk through a concern. All responsible gaming communications are treated with the highest level of confidentiality and are handled by trained staff members.

• Email: [email protected] — subject line "Responsible Gaming Help" for priority handling
• Live Chat: Available 24/7 on the dbji platform after login
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Response Time: All responsible gaming requests are treated as priority — typical response within 1 hour.
• Languages: English and Bengali support available via live chat and email.

If you are in immediate financial distress or experiencing a mental health crisis related to gambling, please also seek assistance from a qualified professional or emergency services in Bangladesh. dbji cares about the wellbeing of every player on our platform, and we will always do our best to connect you with the right support.